Trend Micro customers suffer weekend mayhem
Update: IT workers are furious after working through the weekend to solve a problem caused by Trend Micro, which denies that a virus was to blame. But will customers get compensation?
Trend Micro apologised on Monday for distributing a faulty software update that caused IT workers around the world to spend the weekend fixing their systems.
The Japan-based antivirus company has promised to compensate customers whose computers running Windows XP SP2 were disabled by the update. The company said the update was only available for ninety minutes and caused "certain performance issues" with CPUs, but IT managers are furious.
"This damn update took down virtually all 1,500 of our Windows XP SP2 PCs and required many hours of work to resolve," said one angry reader in an email sent to ZDNet UK. "The machines were rendered inoperable once this signature hit, and required many of us to work through Friday night. Our entire IT staff had to come in on Saturday to attempt to fix this disaster."
"How in the world could Trend [Micro] release a signature file that disables all Windows XP SP2 machines? Why didn't [they] test this signature before it got released? I cannot believe that Trend Micro has no XP SP2 machines to test on before they release patches, and if they don't they better get some ASAP. If this happens again, I can assure you that we will be finding a new antivirus vendor for our organization," he added. more...
NetClarity - Preemptive, Proactive Protection.
Originally Posted on 9/1/2005 7:20:20 PMContent source: http://www.antivirus-solutions.com/archives/2005/04/trend_micro_cus.html
Trend Micro apologised on Monday for distributing a faulty software update that caused IT workers around the world to spend the weekend fixing their systems.
The Japan-based antivirus company has promised to compensate customers whose computers running Windows XP SP2 were disabled by the update. The company said the update was only available for ninety minutes and caused "certain performance issues" with CPUs, but IT managers are furious.
"This damn update took down virtually all 1,500 of our Windows XP SP2 PCs and required many hours of work to resolve," said one angry reader in an email sent to ZDNet UK. "The machines were rendered inoperable once this signature hit, and required many of us to work through Friday night. Our entire IT staff had to come in on Saturday to attempt to fix this disaster."
"How in the world could Trend [Micro] release a signature file that disables all Windows XP SP2 machines? Why didn't [they] test this signature before it got released? I cannot believe that Trend Micro has no XP SP2 machines to test on before they release patches, and if they don't they better get some ASAP. If this happens again, I can assure you that we will be finding a new antivirus vendor for our organization," he added. more...
NetClarity - Preemptive, Proactive Protection.
Originally Posted on 9/1/2005 7:20:20 PMContent source: http://www.antivirus-solutions.com/archives/2005/04/trend_micro_cus.html
posted by NetClarity at
7:20 PM
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